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Graduate case studies

Graduate case studies
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Claire - 
Medical Secretary

Even though many of our graduates will have progressed in their careers since completing a case study, they are still of interest to students who wish to gain an understanding of the world of work.

About the job

Main responsibilities

Audio typing letters from doctors to GPs, patients, professionals. Booking appointments and sending appointment letters. Dealing with queries over phone, e.g. prescription queries.

Typical day

Audio typing. Taking messages from patients who are sometimes mentally unwell. Booking appointments

What do I enjoy about my job?

Making a difference.

Challenging aspects

Working for six doctors requires prioritisation as they may simultaneously need me to carry out urgent tasks.

Dealing with psychotic or manic patients on the phone and trying to interpret what they want or who they need to speak with.

Why did this area of work appeal to me?

I make a difference to those with mental health issues by making sure that letters are sent to their GPs so they get their medication and stay well, and bring forward appointments which could prevent admission.

Skills/qualifications I use in my job?

Medical terminology gained from biology degree. Computer skills. Audio typing.


Career information

Brief history since leaving University

Stores Assistant & Post Room Worker for Suffolk NHS Support Services: September 2002 – January 2004.
Processing and picking orders needles, prescriptions and national forms for GP surgeries, pharmacies, dentists and opticians.

Database of serial numbers from secure items and logging location of these items.

Required to work independently when covering annual leave and therefore use own initiative.

Sorting mail, franking mail, preparing bags for couriers

Qualifications:
November 2007: Level 1 Certificate in Basic Bookkeeping: - 100% Distinction (The Institute of Certified Bookkeepers) Modules include: Double Entry, Trial Balance, Sales Ledger, Purchase Ledger, General Ledger, VAT, Capital and Revenue Items and Day Books.

2006: Minute Taking Course (Keystar Training)

2003-2004: CLAIT and CLAIT plus (Rendlesham IT Training Centre)

2004: ECDL (European Computer Driving Licence) and advanced Access and Excel courses (NHS IT Training Department)

Clinical Effectiveness & Audit Assistant for NHS Trust: January 2004 – July 2007

Various temp jobs:
Temporary Admin Worker at Speech & Language Therapy Dept: July 2007 - Jan 2008

Business Support/Temporary Executive Assistant to Director of Commissioning: Jan 2008 - April 2008

Secretary to Psychosexual Therapist: July 2008 - Sept 2009

Outpatient Secretary/Medical Records Clerk/Receptionist for NHS Trust: 1st October 2009 – 9th September 2011

Where do I see myself in the future?

I still hope to use my science degree at some point and applied for the NHS Scientist Training Programme as I have discovered through my previous jobs that I enjoy working with patients. I intend to start a family as I am now 36 and so a scientific career may not be possible as I may need to work part time.


Advice to students

My piece of advice to students

Don't rush into a job after leaving University as it is easy to get stuck in a rut. Get careers advice and do some volunteering to see what you really want to do.

Other comments

I moved back home to Suffolk to be with my boyfriend who had a good job. We are still together after 19 years but coming back here definitely affected my career prospects.

We were not in a position to move and there are very few graduate jobs here let alone science jobs and until recently no university either.

Do not move back to East Suffolk unless you are prepared for a 3 hour commute each day for a decent job. We have no motorways either!


Last updated: 18 Apr 2017