Even though many of our graduates will have progressed in their careers since completing a case study, they are still of interest to students who wish to gain an understanding of the world of work.

* Customer service - explaining sometimes complex transactions to clients, providing support and reassurance to clients before and during the application process.
* Providing clients with a recommendation based on their personal circumstances.
* Keeping up to date with current market conditions and changes in lenders criteria across the market.
* Ensuring that the client’s application is well packaged, all documents are thoroughly checked and that it meets the lenders criteria and affordability assessment.
* Complying with FCA regulations.

* Speaking to a large amount of clients, both new and existing
* Document checking clients that wish to move forward to application submission. Ensuring all documents meet lender and compliance standards.
* Admin to ensure that files are fully ready to be sent across to the lender.
* Sourcing and speaking to lenders to ensure that they will be happy with the certain circumstances of clients in order to offer the best mortgage recommendation for clients.
* Speaking to lenders, dealing with any potential down valuations, credit declines etc.
* Working with our admin team who process applications with the lender, providing further support if it is needed.
* Attending internal meetings; discussing targets, best practice, positive outcomes for clients, and any stand out performance from team members.
* Working with other teams across the company, ie engineers, customer service associates in order to offer feedback or training to improve various areas of the company.

The feedback from clients and the variation in the role ie from helping first-time buyers who are over the moon to purchase their first property to those in severe financial difficulty and needing to lower their monthly outgoings.

- Being unable to source a resolution for clients, simply due to lenders criteria.
- It's very rare but dealing with difficult clients. This can sometimes be due to lender delays, or that the available products for a client based on their needs isn’t what they have seen on price comparison sites.

Purchasing a property is one of the most important transactions a person makes, being able to provide advice and support during this period is a fantastic process to be involved in.

* CII or CeMap qualified.
* Lender knowledge which I've gained from experience and keeping up to date with changing criteria.
* Customer service skills - enabling clients to feel fully supported in their application.
* Organisation - completing all admin on a case and managing several clients and applications

Halifax - Banking Consultant Role - 2 years
Commercial banking qualifications.

FMS Mortgage Services - 6 months
CBA Bank - 6 months (both roles in Sydney, Australia)
Admin processing of pensions and mortgage completions.

Mortgage Broker - 2015 to present
CII certification

* I see myself in a management role within the financial services.
* I wish to gain further qualifications in Protection Policies and Later Life borrowing ie Equity Release.

* I would say it’s a great option if you really like working closely with your clients. It’s also an interchangeable role which allows you to further your skills to go into financial or managerial roles.
* The skills learnt can really be applied to a wide amount of roles within the financial sector.