Even though many of our graduates will have progressed in their careers since completing a case study, they are still of interest to students who wish to gain an understanding of the world of work.

I'm working on a programme of projects, exploring and improving the customer experience across all six of our sites.

I am normally based at the Tower of London but can visit up to three palaces a day! I will usually have a check in with my manager and at the moment we working on customer journey mapping. There are a lot of meetings in this role as it's important to engage a range of key colleagues from across the organisation. My day can include anything from working on business cases for proposed projects to desktop exercises to identify key areas of concern.

The sites. Coming into a palace every day for work never gets old. The colleagues I work with also share this enthusiasm and so you are always working with people who care about their role and the organisation's aims.

Trying to bring various departments together, both figuratively and physically is a challenge and is one of the key components of my role. Being spread geographically makes it hard to get people in a room together and coordinate various aspects of the programme.

I have loved the Tower of London in particular since I was young, and was lucky enough to be offered the position as PA to the Governor 4.5 years ago. This gave me an excellent platform from which to learn about HRP as an organisation and I found a culture and cause that I believed in. I moved to another heritage organisation for 2 years but returned to HRP this year to be involved in the customer experience programme.

Organisational skills have been key in every role I've had at HRP. My degree gave me an excellent basis for this as well as good communication skills and the ability to adjust how I'm communicating depending on the audience.

Following graduation in 2009, I was unemployed for just under a year. I then held a few temp positions, building up office environment experience. My first permanent role was as PA to a Headteacher at a primary school in Essex during the school's conversion to academy status. This gave me the experience to successfully apply for the role at the Tower as PA to the Governor. From there I took every opportunity available to me and quickly progressed to Operations and Project Officer, leaving in autumn 2016 to work as territory Event Manager at English Heritage.

I hope to stay working in heritage but I've been so lucky in that opportunities have by and large found me rather than me having to go out looking!

English and/or history give you a really strong basis for heritage and I've found that I have been able to progress without continuing academic study to heritage management. Getting your foot through the door is the hardest part because following that providing you are approachable, helpful and willing to take the opportunities that come up, progression is possible. It is important, however, to find a cultural fit for you. I found this at HRP and because I felt like I belonged it was much easier to progress.