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Graduate case studies

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Rebecca - 
Volunteer Coordinator

Even though many of our graduates will have progressed in their careers since completing a case study, they are still of interest to students who wish to gain an understanding of the world of work.

About the job

Main responsibilities

Recruit, retain and manage the volunteer department.

Typical day

I attend college campuses and job fairs all over the city looking to hire volunteers and staff. I complete a schedule for 130 volunteers on a weekly basis and innovate new programs for our agency. I maintain a few satellite websites about our work. I hire students for our work-study program and maintain communications with community organizations regrading volunteer opportunities. I drink too much coffee.

What do I enjoy about my job?

I like working with people, problem solving and helping people in crisis.

Challenging aspects

Securing funding is always a challenge, you are dependent on government grants and donations for a paycheck. The pay grade is pretty low and sometimes upward mobility is an issue in grassroots organizations.

Why did this area of work appeal to me?

I like crisis work! Smaller non-profits are easier to pivot and our work covers a broad spectrum of social issues.

Skills/qualifications I use in my job?

Computer skills (Excel, web development), people skills, diplomacy, flexibility, problem solving and management). Being able to work independently and on a team is important, as well as putting out any fires that pop up daily.


Career information

Brief history since leaving University

ABQ Police Department- Homicide Division- 1 year as intern
Domestic Violence Resource Center - 2 years as advocate
National Runaway Safeline- 5 years as crisis center supervisor and volunteer coordinator

Where do I see myself in the future?

I'm planning on returning to get my Masters degree in counselling as I'd like to work more closely with teens.


Advice to students

My piece of advice to students

Learn a second language fluently (in the US Spanish is the main one), and take a few coding classes. Learning both of those would have given me a HUGE leg up over the competition if I had to do it all over again.

Other comments

I make 35k after almost a decade in the field. It's emotionally rewarding work, but going into social work or psychology should be a fair warning to students considering this field that you'll never make 6 figures. Helping people can be its own reward, but there's a hidden cost with choosing this field.



Send Rebecca a question about their career.


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Last updated: 25 Jun 2017