UoS Careers and Employability Service logo

Graduate case studies

Graduate case studies
← back to search results
Clemence - 
Membership Manager

Even though many of our graduates will have progressed in their careers since completing a case study, they are still of interest to students who wish to gain an understanding of the world of work.

About the job

Main responsibilities

I am the Manager of the Camden location which includes looking after members, doing member admin, sales, giving tours, organising events, communications with members, operations, facilities management, financial oversight & budgeting - a little bit of everything!

Typical day

Giving tours, following up with prospect customers, chatting with & getting to know staff, helping people out around the space with printing for example, updating members on upcoming events, approving purchases of food / equipment for the space, etc.

What do I enjoy about my job?

Getting to know members & finding ways to help them out with their businesses or goals.

Challenging aspects

It can be very stressful dealing with everything all at once, and sometimes dealing with unhappy customers is hard.

Why did this area of work appeal to me?

It's a well-rounded role - so much work but it's really varied which I love. And it's all about looking after people.

Skills/qualifications I use in my job?

Project management, being generally "scrappy", excel skills are important, relationship management, customer service, anaytical skills.

Training I receive as part of my job

Very little formal training. Most of what I have learned has been on the spot.


Career information

Brief history since leaving University

Graduate internship at Invisible Children during my masters (London). Admin support, event management and coordination, film screenings, communications, youth mobilization

UN Internship at Heaquarters, at the Office for International Partnerships. Primarily admin support.

International development consulting at IOD PARC (Sheffield). Worked as a consultant and researcher, primarily providing performance assessment, monitoring and evaluation and research services to international organizations such as the African Development Bank, Bill and Melinda Gates Foundation, and Plan International.

Heartland Alliance in Haiti - Intern, Programme Coordinator, then Deputy Director, looking after women's leadership and child protection programmes.

1 year social enterprise leadership programme with On Purpose.

Project administrator for an Iran-focused press freedom organisation.

Where do I see myself in the future?

Maybe running my own space in the arts - a theatre for example.


Advice to students

My piece of advice to students

Networking is key. This does not just mean asking people in organizations you are interested in about jobs, it means developing relationships with people, at all levels of many different organizations.

You never know how those relationships might be useful in the future.

Also remember that any kind of experience can be useful. You can gain very valuable skills from working in an organization that you have very little interest in - think about transferable skills. But don't stay in something you hate forever! It's not worth it.



Send Clemence a question about their career.


You may also be interested in...

Last updated: 22 Mar 2017